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New Year - New device? 📱 Check out how to sync it! Android 🤖 | Apple 🍏
New Year - New device? 📱 Check out how to sync it! Android 🤖 | Apple 🍏
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moo_moo_49
Posts: 124 
in Discussions
why is the Candy Crush soda coming up no picture of members
1
Comments
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Hello @moo_moo_49
I'm sorry to hear about this. Please check troubleshooting steps to help the game reconnect.
Let me know if this issue persists afterwards
- check for Soda and device updates
- check that your device has at least 2 GB of free storage
- provided you have a King account to save your progress try to log out- close game - clear cache* - restart device - open game - log in and pass any level to make sure you reconnected to the server
- you might need to repeat the steps above 3-4 times
*it depends on on the type of the device. Read all details here.
If you own Android mobile, visit device Settings - Apps - Candy Crush Soda Saga - Storage - Clear Cache. Be careful not to click "clear data" which deletes your boosters
If you own Apple mobile, visit Settings - Safari - Clear History and Website Data
If you own a Kindle fire, check this out
it's not possible to do in Microsoft app on computer
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The cake was hard enough. The new cake is to hard. Please go back to the other cake
jim
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i do not like this cake either
1
