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moo_moo_49

why is the Candy Crush soda coming up no picture of members

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moo_moo_49

i do not like this cake either

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/2851327#Comment_2851327

jre059

The cake was hard enough. The new cake is to hard. Please go back to the other cake

jim

Pitty_Kitty

Hello @moo_moo_49

I'm sorry to hear about this. Please check troubleshooting steps to help the game reconnect.

Let me know if this issue persists afterwards

check for Soda and device updates
check that your device has at least 2 GB of free storage
provided you have a King account to save your progress try to log out- close game - clear cache* - restart device - open game - log in and pass any level to make sure you reconnected to the server
you might need to repeat the steps above 3-4 times

*it depends on on the type of the device. Read all details here.

If you own Android mobile, visit device Settings - Apps - Candy Crush Soda Saga - Storage - Clear Cache. Be careful not to click "clear data" which deletes your boosters

If you own Apple mobile, visit Settings - Safari - Clear History and Website Data

If you own a Kindle fire, check this out

it's not possible to do in Microsoft app on computer