![](https://us.v-cdn.net/6030983/uploads/1LLOSVSAHG1K/bearthinking.png)
Need a Helping Hand? π
Got a game question or need help? This is the place to ask!
Hello @Roux_Joel and welcome to Soda community!
Did you make sure you logged in to the same account you used on your old device?
Please also try passing a few levels to help the game reconnect to King servers.
Additionally please check troubleshooting steps:
*it depends on on the type of the device. Read all details here.
If you own Android mobile, visit device Settings - Apps - Candy Crush Soda Saga - Storage - Clear Cache. Be careful not to click "clear data" which deletes your boosters
If you own Apple mobile, visit Settings - Safari - Clear History and Website Data
If you own a Kindle fire, check this out
it's not possible to do in Microsoft app on computer