Sign Up!

Activities,

Options
Roux_Joel
Roux_Joel Posts: 1 Newbie

I changed my smartphone. I kept my progress with my account on King, but I have no more activities after this change so I cannot get some more life.

Does someone ever got thΓ© same problem

Comments

  • Pitty_Kitty
    Pitty_Kitty Posts: 13,008 Soda Moderator
    Options

    Hello @Roux_Joel and welcome to Soda community!

    Did you make sure you logged in to the same account you used on your old device?

    Please also try passing a few levels to help the game reconnect to King servers.

    Additionally please check troubleshooting steps:

    • check for Soda and device updates
    • check that your device has at least 2 GB of free storage
    • provided you have a King account to save your progress try to log out- close game - clear cache* - restart device - open game - log in and pass any level to make sure you reconnected to the server
    • you might need to repeat the steps above 3-4 times

    *it depends on on the type of the device. Read all details here.

    If you own Android mobile, visit device Settings - Apps - Candy Crush Soda Saga - Storage - Clear Cache. Be careful not to click "clear data" which deletes your boosters

    If you own Apple mobile, visit Settings - Safari - Clear History and Website Data

    If you own a Kindle fire, check this out

    it's not possible to do in Microsoft app on computer

Hey! Would you like to give us your opinion?