how to sync to the highest level among my devices

FCKL

games played on two pc's do not sync to the same level . Help

Pitty_Kitty

Hello @FCKL and welcome to Soda community!

Do you mean one of the two shows level 1 or one of the two tends to lag behind a bit?

Which account do you use? King account or Facebook account?

First off, please make sure you're logged it to the same account on both of the devices

Then check whether both have good internet connection otherwise progress cannot sync

Playing any level a few times should help but additionally you may check troubleshooting steps on both of them:

• Do you read a red connection error message ("there was a connection error, try again in a bit") when you visit profile settings in soda app? Let me know if you do have it because you can't log out and log in to your account. You can't contact King Player Support from your app too.

If you don't see this kind of error message, please go ahead and:

• check for Soda and device updates
• check that your device has at least 2 GB of free storage
• provided you have a King account to save your progress try to log out- close game - clear cache* - restart device - open game - log in and pass any level to make sure you reconnected to the server
• you might need to repeat the steps above 3-4 times

*it depends on on the type of the device. Read all details here.

If you own Android mobile, visit device Settings - Apps - Candy Crush Soda Saga - Storage - Clear Cache. Be careful not to click "clear data" which deletes your boosters

If you own Apple mobile, visit Settings - Safari - Clear History and Website Data

If you own a Kindle fire, check this out

it's not possible to do in Microsoft app on computer

Let me know if it works 🙂

Pitty_Kitty

Hello @FCKL and welcome to Soda community!

Do you mean one of the two shows level 1 or one of the two tends to lag behind a bit?

Which account do you use? King account or Facebook account?

First off, please make sure you're logged it to the same account on both of the devices

Then check whether both have good internet connection otherwise progress cannot sync

Playing any level a few times should help but additionally you may check troubleshooting steps on both of them:

• Do you read a red connection error message ("there was a connection error, try again in a bit") when you visit profile settings in soda app? Let me know if you do have it because you can't log out and log in to your account. You can't contact King Player Support from your app too.

If you don't see this kind of error message, please go ahead and:

• check for Soda and device updates
• check that your device has at least 2 GB of free storage
• provided you have a King account to save your progress try to log out- close game - clear cache* - restart device - open game - log in and pass any level to make sure you reconnected to the server
• you might need to repeat the steps above 3-4 times

*it depends on on the type of the device. Read all details here.

If you own Android mobile, visit device Settings - Apps - Candy Crush Soda Saga - Storage - Clear Cache. Be careful not to click "clear data" which deletes your boosters

If you own Apple mobile, visit Settings - Safari - Clear History and Website Data

If you own a Kindle fire, check this out

it's not possible to do in Microsoft app on computer

Let me know if it works 🙂