Lost game info

Chellebelle7072

I had to sign out and sign back in because my game keeps freezing and I lost my wins for the weekly contest in which I was winning. I only had 1 hours more to wait for my prizes and I lost the event in which I accomplish goals and win prizes. How do I get that back.

Pitty_Kitty

Hello @Chellebelle7072 and welcome to Soda community!

Beside logging out and in, please try playing any level a few times when you apply troubleshooting steps.

This should help the game reboot and reconnect to the servers again. Events should appear in activities tab 🙂

If need be, please repeat all troubleshooting steps:

• check for Soda and device updates
• check that your device has at least 2 GB of free storage
• provided you have a King account to save your progress try to log out- close game - clear cache* - restart device - open game - log in and pass any level to make sure you reconnected to the server
• you might need to repeat the steps above 3-4 times

*it depends on on the type of the device. Read all details here.

If you own Android mobile, visit device Settings - Apps - Candy Crush Soda Saga - Storage - Clear Cache. Be careful not to click "clear data" which deletes your boosters

If you own Apple mobile, visit Settings - Safari - Clear History and Website Data

If you own a Kindle fire, check this out

it's not possible to do in Microsoft app on computer