Why I can't connect to the internet

Question

I can't connect to The game nor kings community

Yosca · Answer

Welcome to Soda Community @sonias

What do you see? Do you see an error? Do you see a loading screen? (btw you posted in the Community 🙂) Did you check for game and device updates?

Can you show us a screenshot?

* https://www.take-a-screenshot.org

Pitty_Kitty · Answer

Hello @sonias and welcome to Soda community!

What kind of connection problem are you experiencing in King community forum? Did you have issues with posting your question here?

As for the game, please check troubleshooting steps and let me know if the issue persists afterwards:

* Do you read a red connection error message ("there was a connection error, try again in a bit") when you visit profile settings in soda app? Let me know if you do have it because you can't log out and log in to your account. You can't contact King Player Support from your app too.

If you don't see this kind of error message, please go ahead and:

* check for Soda and device updates
* check that your device has at least 2 GB of free storage
*  provided you have a King account to save your progress try to log out- close game - clear cache* - restart device - open game - log in and pass any level to make sure you reconnected to the server
* you might need to repeat the steps above 3-4 times

*it depends on on the type of the device. Read all details here.

If you own Android mobile, visit device Settings - Apps - Candy Crush Soda Saga - Storage - Clear Cache. Be careful not to click "clear data" which deletes your boosters

If you own Apple mobile, visit Settings - Safari - Clear History and Website Data

If you own a Kindle fire, check this out

it's not possible to do in Microsoft app on computer