Share news, updates, or anything Soda-related you'd love to chat about!
Need help with the Soda? Ask your question or check for answers here.
Join competitions for a chance to win Gold Bars and other Sodalicious prizes!
Need help with a tricky level in Candy Crush Soda Saga? Or want to share a clever trick? Here's the place!
Got a feature idea? Share your thoughts to help make Soda even better!
Anyone having issues with video ads not loading in episodes 3011-3013 when you need extra points?
thank you Jimmel. I never purchase moves and seldom have enough bars on hand. Very frustrating to play this game any more.
I have this problem. However, if you choose the option to buy moves with gold bars, the videos miraculously work... Handy tip if you have no gold bars, as it still makes the ads work, but not when you waste bars. I also noticed that choosing to buy moves is also where the daily bonus is now hidden... Bit sneaky that
Box came up get extra moves so I press play video,but it just jumped back to to the get extra moves I did this three times then gave up help please
The videos loaded correctly for about two games. The error message is recurring again and I have to restart the game without the extra three tries. There must be a bigger glitch that wasn’t fixed completely. I did all of the steps stated before and this has not corrected the issue.
ID is 7385811462
I understand and that sounds very frustrating!
Could you send us your Player ID? You can find it by going to your in-game Settings, then "My Profile" and double tapping the King Logotype.
For now, please try the following steps to see if it helps you with your problem:
1) Restart: Force close all open apps and restart your device by following these steps.
2) Check for game updates: Check the app stores to update to the latest version of your game if needed and the latest software update for your device.
3) Check for device updates: To ensure you’re running the latest software for your device.
4) Check your device's memory. Please ensure you have a minimum of 2 GB of free space on your device. Removing any unused Apps, pictures and videos can improve game performance. Please read these steps to check your device's memory.
When I’m unable to complete game, there are 3 videos to watch ads to get a few extra attempts. Each video ad sends an error message “oops…oh no! It seems there was a problem with the video. Sorry!”
and then I have to restart the game. There is no ability to do screen shot on this error message on the iPad.
Hi there @HStindt1 and thank you for reaching out! When you say that you're getting an error message, what exactly is happening for you? Do you see a message or does the ad break?
If you can screenshot it it would be super helpful for us to understand the problem!
Need to let you know that the videos inside game for extra game plays is still giving an error message. You are forced to leave game and start over. Videos in between next game are working.
Thank you!
Hi @maraemily warm welcome to the forum of Candy Crush Soda Saga.
I'm sorry your video ads didn't load today.
We had a temporary connection problem today. This may have been at the same time that your ads weren't working. The bug has been fixed, so now everything should work again.
Please keep your game up to date and make sure you have a stable internet connection.
Thank you for your question. I hope everything will be okay again.
New here? Sign in or create an account to join the fun.
Just hopped back into the game after a bit of a hiatus, when did the new sound effects come in? Any way to switch between the new and the old?
I want to play my game. This is mean
HeyHey last night I ordered a booster pack for 19 bucks. It was to come with 130 gold bars. Well I got all the boosters except for the gold bars! That's never happened before I've emailed them a couple times no response yet. Has this happened to anyone?
I made a purchpurchase of 6.96.99 but did not geget the 6 free because the game cut out as usual this issue needs to be fifixed.
I noticed a couple weeks ago that I was getting charged twice for the same purchase but the contact page would not let me send a message, I tried for 3 days in a row to send one, I tried again today and it still give me the same message that something went wrong when sending the form. Is this going to be fixed soon?…
Not seeing 4-in-a-row in your game right now? Don’t worry, it's not a bug! 🛠️ The event has been paused for now to make space for new events and tasty surprises we’re testing out. 🍬✨ As always, events can come and go, and sometimes we like to shake things up to keep Soda feeling sweet and exciting! The Soda studio is…
🚨 Check the Help Center first! It's always up to date and available in 22 languages. Click here to go to the Help Center! 👈 🛠 How to fix common problems! Before you post, please follow these steps to fix many common issues: Restart: Force close apps and restart your device. Updates: Check that you have the latest game and…
Hello, Soda fans! Starting out in Candy Crush Soda Saga (or just Soda, as we call it here!) can feel a bit overwhelming, so many candies, so many challenges! 🤯 You might discover 🍬 boosters and use them freely, only to later realize they don’t magically replenish. 😅 And then there are 🧁 blockers, standing in the way of…
