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I can't play online for a week and my game is offline, how can I solve the problem?

minaaa
minaaa Posts: 6

Level 2

I can't play online for a week and my game is offline, how can I solve the problem?

Answers

  • DieOmimi
    DieOmimi Posts: 41,697

    Hi @minaaa warm welcome to the forum of Candy Crush Soda Saga.

    I'm sorry your game can't connect online.

    We had a temporary connection problem to the server today and a few days before. Maybe you had just tried to play at the time.

    Please try our standard fixes:

    - Check for and run updates for your device and game.

    - clear the cache (be careful! do not delete the data)

    - force close all apps

    - Turn off your device for at least 10 seconds

    - Make sure you have a stable internet connection. If necessary, switch between Wi-Fi and mobile data.

    I hope it will be okay with your game soon. 

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