Why won't game connect to Internet?!

Northerner123

Been trying for weeks to connect Soda to Internet. Every other King game is fine, cleared cache, tried all previous advice on help sites, to no avail. Can't get boosters / lives or anything !

Yosca

Welcome to Soda Community @Northerner123

I am sorry about this. What device do you play the game on? Make and model please. For Android Settings- About Phone - (for example Model number SM-F695) For iPhone Settings -General -Info - (for example Model number MRY42QL/A)

Also, please check your profile. Do you see an error like this? 👇

Yosca

Welcome to Soda Community @Northerner123

I am sorry about this. What device do you play the game on? Make and model please. For Android Settings- About Phone - (for example Model number S-F695) For iPhone Settings -General -Info - (for example Model number MRY42QL/A)

Also, please check your profile. Do you see an error like this? 👇

Northerner123

Hi Yosca,

Yes I do see that message. I play on Samsung S20 FE . Very rarely it connects to Internet yet every other game is fine.

Thanks.

Yosca

Hello again @Northerner123

This type of error appears when something unknown goes wrong in the Soda app and it often indicates that the game app has become corrupted. 

You could try a trick, which helped @pitty_kitty once.(you can find her tutorial here) 

Her trick: Force close the app (or make sure it's not running in the background)- switch off your internet connection - start the app but don't click "play" yet - switch on internet connection- then click "play"

If this doesn't work then the only solution to fix this problem is to uninstall and reinstall Soda app.

Unfortunately, uninstalling the app will delete all your boosters (they are stored in your device’s memory) and recent progress you made while offline due to this issue. If you have a King/Facebook account, you can recover all gold bars and progress made before this issue occurred.

If all or part of your progress is lost after reinstalling the app, create an account if you don't have one yet and contact Player Support so they can manually restore your progress to your account. How to contact: 

• tap on the blue gear
• tap on “question mark”
• tap on “my game progress”
• tap on “the progress I made isn’t showing in my game”
• scroll down, tap on “contact us”
• choose topic “lost progress”, subtopic “I lost my progress”

Note, if you've lost purchased items that you haven't used yet, please also contact Player Support.