WTH... #1674

Question

I FINALLY cleared #1674.   And it brought me right back to the same level so I can struggle again.

Pitty_Kitty · Answer

Hello @mysnoopy66 and welcome to Soda community!

I'm sorry to hear that. did the game display the final screen score below Kimmy to register the level was won?

It also may be possible a temporary connection glitch happened. Hope you're able to pass this level soon in your next attempts.

It might help to check troubleshooting steps to make sure the game is running smoothly:

* Do you read a red connection error message ("there was a connection error, try again in a bit") when you visit profile settings in soda app? Let me know if you do have it because you can't log out and log in to your account. You can't contact King Player Support from your app too.

If you don't see this kind of error message, please go ahead and:

* check for Soda and device updates
* check that your device has at least 2 GB of free storage
*  provided you have a King account to save your progress try to log out- close game - clear cache* - restart device - open game - log in and pass any level to make sure you reconnected to the server
* you might need to repeat the steps above 3-4 times

*it depends on on the type of the device. Read all details here.

If you own Android mobile, visit device Settings - Apps - Candy Crush Soda Saga - Storage - Clear Cache. Be careful not to click "clear data" which deletes your boosters

If you own Apple mobile, visit Settings - Safari - Clear History and Website Data

If you own a Kindle fire, check this out

it's not possible to do in Microsoft app on computer