Daily bonus Boosters are not being rewarded

Furmomma

Is anyone else having this problem? It’s been doing the X’s for 6-7 weeks and I would like to know why. I’m on level 5880.

leahr

Yup doing that to me too

Pitty_Kitty

Hello @Furmomma @leahr and welcome to Soda community!

I'm sorry to hear that. I'm happy to pass on a report to Soda Studio

Does this issue persist after checking troubleshooting steps?

• check for Soda and device updates
• check that your device has at least 2 GB of free storage
• provided you have a King account to save your progress try to log out- close game - clear cache* - restart device - open game - log in and pass any level to make sure you reconnected to the server
• you might need to repeat the steps above 3-4 times

*it depends on on the type of the device. Read all details here.

If you own Android mobile, visit device Settings - Apps - Candy Crush Soda Saga - Storage - Clear Cache. Be careful not to click "clear data" which deletes your boosters

If you own Apple mobile, visit Settings - Safari - Clear History and Website Data

If you own a Kindle fire, check this out

it's not possible to do in Microsoft app on computer

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If the issue still persists, please share more infos:

• which version of Soda app is installed in your device?
• what is the make and model of your device?
• what is your game ID player number? Here's how to retrieve it

thanks