Candy Crush Soda Saga

LeighAnne0917

I just purchased a $9.99 package but my gold bars did not show in my account.. I still only have 1.. please help me with this cuz I was so excited 2 get these gold bars, only 2 then find out they're not even there after paying 4 them... Thnx so, so much

Yosca

Welcome to Soda Community @LeighAnne0917

I am sorry to hear you didn’t receive the full purchase 😕

Please contact King Player Support to get help. If you happen to play on a mobile device or Windows app, you can contact directly from the device.  That way Player Support will automatically get your purchase history and transactions. All you need to do is:

- Tap on the blue gear

- Tap on the ? mark

- Tap on “My Purchases“

-  Choose and tap on a topic that is closest to your question/issue

- Scroll down to the bottom and tap on "Contact Us"

If you don’t play on mobile or Windows app, please contact Player Support Team 👉 here  Describe briefly your complaint, and don’t forget to mention your Game ID, 👉 here  is how to find 

Good luck! 🍀

Yosca

Welcome to Soda Community @LeighAnne0917

I am sorry to hear you didn’t receive the full purchase 😕

Please contact King Player Support to get help. If you happen to play on a mobile device or Windows app, you can contact directly from the device.  That way Player Support will automatically get your purchase history and transactions. All you need to do is:

- Tap on the blue gear

- Tap on the ? mark

- Tap on “My Purchases“

-  Choose and tap on a topic that is closest to your question/issue

- Scroll down to the bottom and tap on "Contact Us"

If you don’t play on mobile or Windows app, please contact Player Support Team 👉 here  Describe briefly your complaint, and don’t forget to mention your Game ID, 👉 here  is how to find 

Good luck! 🍀