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Hi guys. Anyone else experiencing this? I’m mid game and game just closes back to phone screen. Loses all my power ups etc and progress on a level. Been happening for several weeks now.
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Hi. Thanks for replies. Cleared everything off anyway as I do that weekly but same happening. I’m running on iPhone iOS if that makes a difference to anything. Always happens as I’m about to complete a level and I’ve invested money and power ups into the level that I don’t get back. Wry annoying. Will contact tech help. Thanks again
Welcome to Soda Community @Stevie75
Sorry about this! Did you check for game updates?
Please try to log out, clear cache (not data!), log back in.
Clear cache in Android: go to settings - tap on apps - tap on candy crush soda - tap on storage - tap on clear cache (not data❗️)
Clear cache in iOS: go to settings - tap on Safari - tap on Clear history and website data
Or you can visit the Help Center for more help: technical connection issues
Hope this helps
Hi I get this occasionally on my android, on mine I think it's when Norton starts scanning, it's ok after, just take note of scanning on your phone to see if it coincides when you are playing
