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Hello @slimbam35 and welcome to Soda community!
would you elaborate more on what happened and what you see now on your game?
Do you mean you made a purchase but something went wrong with the purchase?
Do you mean the purchase was successful but rewards look padlocked?
Please share a screenshot of your rewards in your pass event, as it would really help me understand what happened thanks.
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how to take a screenshot: https://www.take-a-screenshot.org/
Save the image on your device storage if you use a computer.
Upload the image from your device to this forum discussion. Click the icon circled in red that shows a mountain:
