Candy crush Soda -

Robo3333

I'm playing on a laptop and once again the game friends icon has disappeared from the upper right of the screen. The place you go to check out progress and ask for help and send help. Can you help me? It's been a few weeks since it started doing that again.

Pitty_Kitty

Hello @Robo3333 and welcome to Soda community!

Please check troubleshooting steps and let me know if the issue persists afterwards:

• Do you read a red connection error message ("there was a connection error, try again in a bit") when you visit profile settings in soda app? Let me know if you do have it because you can't log out and log in to your account. You can't contact King Player Support from your app too.

If you don't see this kind of error message, please go ahead and:

• check for Soda and device updates
• check that your device has at least 2 GB of free storage
• provided you have a King account to save your progress try to log out- close game - clear cache* - restart device - open game - log in and pass any level to make sure you reconnected to the server
• you might need to repeat the steps above 3-4 times

*it depends on on the type of the device. Read all details here.

If you own Android mobile, visit device Settings - Apps - Candy Crush Soda Saga - Storage - Clear Cache. Be careful not to click "clear data" which deletes your boosters

If you own Apple mobile, visit Settings - Safari - Clear History and Website Data

If you own a Kindle fire, check this out

it's not possible to do in Microsoft app on computer

Robo3333

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/2978236#Comment_2978236

Hello -

Thank you for your response. I tried all the above and still no luck. Any other ideas? Thanks

Pitty_Kitty

ok @Robo3333 thanks for replying

would you share a full size screenshot of your map to better understand what you mean?

Places in team to ask and send lives are:

• Lives/Red Heart icon
• Teams feature (lives requests and granted by team mates only)

thanks

---

how to take a screenshot: https://www.take-a-screenshot.org/

Save the image on your device storage if you use a computer.

Upload the image from your device to this forum discussion. Click the icon circled in red that shows a mountain:

Pitty_Kitty

Hello again @Robo3333

would you share these infos as well, please?

• make and model of your device
• player ID number. For Instructions click here

thanks