Candy Crush Soda Saga

Discussions
Share news, updates, or anything Soda-related you'd love to chat about!
Support
Need help with the Soda? Ask your question or check for answers here.
Contests
Join competitions for a chance to win Gold Bars and other Sodalicious prizes!
Level Help & Tips
Need help with a tricky level in Candy Crush Soda Saga? Or want to share a clever trick? Here's the place!
Ideas
Got a feature idea? Share your thoughts to help make Soda even better!

Candy Crush Soda Saga

Discussions
Share news, updates, or anything Soda-related you'd love to chat about!
Support
Need help with the Soda? Ask your question or check for answers here.
Contests
Join competitions for a chance to win Gold Bars and other Sodalicious prizes!
Level Help & Tips
Need help with a tricky level in Candy Crush Soda Saga? Or want to share a clever trick? Here's the place!
Ideas
Got a feature idea? Share your thoughts to help make Soda even better!

Candy crush Soda -

I'm playing on a laptop and once again the game friends icon has disappeared from the upper right of the screen. The place you go to check out progress and ask for help and send help. Can you help me? It's been a few weeks since it started doing that again.

Accepted answers

All comments

Pitty_Kitty

Hello again @Robo3333

would you share these infos as well, please?

make and model of your device
player ID number. For Instructions click here

thanks

Pitty_Kitty

ok @Robo3333 thanks for replying

would you share a full size screenshot of your map to better understand what you mean?

Places in team to ask and send lives are:

Lives/Red Heart icon
Teams feature (lives requests and granted by team mates only)

thanks

---

how to take a screenshot: https://www.take-a-screenshot.org/

Save the image on your device storage if you use a computer.

Upload the image from your device to this forum discussion. Click the icon circled in red that shows a mountain:

Robo3333

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/2978236#Comment_2978236

Hello -

Thank you for your response. I tried all the above and still no luck. Any other ideas? Thanks

Pitty_Kitty

Hello @Robo3333 and welcome to Soda community!

Please check troubleshooting steps and let me know if the issue persists afterwards:

Do you read a red connection error message ("there was a connection error, try again in a bit") when you visit profile settings in soda app? Let me know if you do have it because you can't log out and log in to your account. You can't contact King Player Support from your app too.

If you don't see this kind of error message, please go ahead and:

check for Soda and device updates
check that your device has at least 2 GB of free storage
provided you have a King account to save your progress try to log out- close game - clear cache* - restart device - open game - log in and pass any level to make sure you reconnected to the server
you might need to repeat the steps above 3-4 times

*it depends on on the type of the device. Read all details here.

If you own Android mobile, visit device Settings - Apps - Candy Crush Soda Saga - Storage - Clear Cache. Be careful not to click "clear data" which deletes your boosters

If you own Apple mobile, visit Settings - Safari - Clear History and Website Data

If you own a Kindle fire, check this out

it's not possible to do in Microsoft app on computer

Welcome! 👋

New here? Sign in or create an account to join the fun.

Accepted answers

All comments

Pitty_Kitty

Hello @Robo3333 and welcome to Soda community!

Please check troubleshooting steps and let me know if the issue persists afterwards:

Do you read a red connection error message ("there was a connection error, try again in a bit") when you visit profile settings in soda app? Let me know if you do have it because you can't log out and log in to your account. You can't contact King Player Support from your app too.

If you don't see this kind of error message, please go ahead and:

check for Soda and device updates
check that your device has at least 2 GB of free storage
provided you have a King account to save your progress try to log out- close game - clear cache* - restart device - open game - log in and pass any level to make sure you reconnected to the server
you might need to repeat the steps above 3-4 times

*it depends on on the type of the device. Read all details here.

If you own Android mobile, visit device Settings - Apps - Candy Crush Soda Saga - Storage - Clear Cache. Be careful not to click "clear data" which deletes your boosters

If you own Apple mobile, visit Settings - Safari - Clear History and Website Data

If you own a Kindle fire, check this out

it's not possible to do in Microsoft app on computer

Robo3333

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/2978236#Comment_2978236

Hello -

Thank you for your response. I tried all the above and still no luck. Any other ideas? Thanks

Pitty_Kitty

ok @Robo3333 thanks for replying

would you share a full size screenshot of your map to better understand what you mean?

Places in team to ask and send lives are:

Lives/Red Heart icon
Teams feature (lives requests and granted by team mates only)

thanks

---

how to take a screenshot: https://www.take-a-screenshot.org/

Save the image on your device storage if you use a computer.

Upload the image from your device to this forum discussion. Click the icon circled in red that shows a mountain:

Pitty_Kitty

Hello again @Robo3333

would you share these infos as well, please?

make and model of your device
player ID number. For Instructions click here

thanks

Non existent Email?
So on my pc it has my email and it shows normal until i go to edit it there's spaces where there shouldn't be so now I can't log in on my phone with my actual email and idk what to do.
candy crush soda saga
how do i update my candy crush soda saga
Game restart
I am wondering why my game has reset twice in the last 2 weeks. I do play every morning. I was in the 300 plus days and it reset saying I hadn’t played the day before ( game did an update) and then I was on day 8 and it told me I hadn’t played the day before.
Pay but did not receive what was paid for
I tried to purchase a 9.99 purchase several days ago. It was denied, then yesterday it went through and shows on my Bank account and in my Google account but the Items purchased did not show up in the game. I either need a refund or purchased items put on my game.
impossible connecter à FB
Bonjour, je change de PC portable et veux transférer le jeu.Mais j'ai le message "FB reconnecter mon compte"or c'est impossible mon MDP n'est jamais reconnu même en le changeant plusieurs fois. De même impossible de retrouvez mon compte King créé sur une asresse mail qui n'existe plus.Est-il possible de retrouver un compte…

Welcome! 👋

New here? Sign in or create an account to join the fun.

Quick Links

Discussions
Share news, updates, or anything Soda-related you'd love to chat about!
Support
Need help with the Soda? Ask your question or check for answers here.
Contests
Join competitions for a chance to win Gold Bars and other Sodalicious prizes!
Level Help & Tips
Need help with a tricky level in Candy Crush Soda Saga? Or want to share a clever trick? Here's the place!
Ideas
Got a feature idea? Share your thoughts to help make Soda even better!

Recent Announcements

Where did 4-in-a-row go? 🧃
Not seeing 4-in-a-row in your game right now? Don’t worry, it's not a bug! 🛠️ The event has been paused for now to make space for new events and tasty surprises we’re testing out. 🍬✨ As always, events can come and go, and sometimes we like to shake things up to keep Soda feeling sweet and exciting! The Soda studio is…
🛠 Game Issues? Check Here Before Posting! 📝
🚨 Check the Help Center first! It's always up to date and available in 22 languages. Click here to go to the Help Center! 👈 🛠 How to fix common problems! Before you post, please follow these steps to fix many common issues: Restart: Force close apps and restart your device. Updates: Check that you have the latest game and…
New to Soda? Learn more about Boosters & Blockers! 🍬🍭🧁
Hello, Soda fans! Starting out in Candy Crush Soda Saga (or just Soda, as we call it here!) can feel a bit overwhelming, so many candies, so many challenges! 🤯 You might discover 🍬 boosters and use them freely, only to later realize they don’t magically replenish. 😅 And then there are 🧁 blockers, standing in the way of…