CCSS

Shawnean_Lowell

I just bought a package for $9.99. I'm suppose to get access for 1 hour to play with (I don't know what you call them) extra help to win. It happened yesterday and tonight that I didn't get that hour of play. Very frustrating.

Yosca

Hello @Shawnean_Lowell

Sorry to hear this! Unfortunately we cannot handle purchase issues in the Community, due to personal information, but Player Support can. If you happen to play on a mobile device or Windows app, you can contact directly from the device.  That way Player Support will automatically get your purchase history and transactions. All you need to do is:

- Tap on the blue gear

- Tap on the ? mark

- Tap on “My Purchases“

-  Choose and tap on a topic that is closest to your question/issue

- Scroll down to the bottom and tap on "Contact Us"

If you don’t play on mobile or Windows app, please contact Player Support Team 👉 here  Describe briefly your complaint, and don’t forget to mention your Game ID, 👉 here  is how to find