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Hi! Good day.
I wanna ask why everytime i tried to coonect with friends, any purchase, any activitity, it shows im disconnected to internet or no internet connections? Im using wifi connection.
Thank you for all your help 😊
Good day!
Hello again @RobzJr
Do you see this red error in your profile?
This red type of error appears when something unknown goes wrong in the Soda app and it often indicates that the game app has become corrupted.
Did you try what I mentioned before? -> Force close all your apps, turn off all WiFi connections, turn off mobile data, etc. that there is no internet connection. Then try to open the game; the application will tell you that there is no connection. So turn on your internet connection, either data or wifi, but with the game open.
If this doesn't work then the only solution to fix this problem is to uninstall and reinstall Soda app.
Unfortunately, uninstalling the app will delete all your boosters (they are stored in your device’s memory) and recent progress you made while offline due to this issue. If you have a King/Facebook account, you can recover all gold bars and progress made before this issue occurred.
If all or part of your progress is lost after reinstalling the app, create an account if you don't have one yet and contact Player Support so they can manually restore your progress to your account. How to contact:
Note, if you've lost purchased items that you haven't used yet, please also contact Player Support.
I really thinking of re-installing it for a long run. Still, im facing difficulties after trying to repair it, i cant connect to shop, invite friends and login to accnt/profile directly from the apps 😁
Its ok to start anew rather than continue playing with problems. Thanks sir, dont worry, im not goin anywhere 😂👍😊
You are welcome @RobzJr I sincerely hope you don't have to reinstall the app 🤞
Oh yes thats exactly the error im getting 😁👍
Regarding the re-installation of corrupted app, if its the only way to fix this problem then i had no choice but to re-install it.
But im goin to try all the options you had given, hope it fix by doing that.
Thank you very nuch sir, and i do appreciate the help and support to me. I like this game!
Thank you!
I managed to login tru my FB accnt, but if i click "my profile" from the apps itself it showing connection error, even if i tried to connect to the shop/store its error, tried to invite, showing no internet connection 😁.
I appreciate your help 😊👍
Welcome to Soda Community @RobzJr
Sorry about this. Did you clear the cache? Please note cache - not data that will delete your boosters! Check for game updates and replay some levels. Also make sure you have at least 2GB free memory storage to run the game smoothly and a strong stable internet connection.
*Clear cache in Android: go to settings - tap on apps - tap on candy crush soda - tap on storage - tap on clear cache (not data❗️)
*Clear cache in iOS: go to settings - tap on Safari - tap on Clear history and website data.
Maybe this can help too: Force close all your apps, turn off all WiFi connections, turn off mobile data, etc. that there is no internet connection. Then try to open the game; the application will tell you that there is no connection. So turn on your internet connection, either data or wifi, but with the game open. See if you can log in.
Also ensure your internet service provider is not experiencing any known issues.
Let me know 🙂
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🚨 Check the Help Center first! It's always up to date and available in 22 languages. Click here to go to the Help Center! 👈 🛠 How to fix common problems! Before you post, please follow these steps to fix many common issues: Restart: Force close apps and restart your device. Updates: Check that you have the latest game and…
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