Network error

EinTn

For two days I can't get my rewards due to a network error. How can I fix this??

Pitty_Kitty

Hello @EinTn and welcome to Soda community!

Let's try to understand what's going on here🙂

What kind of error message do you see?

Is it this one?

If you don't see this kind of error message, please check troubleshooting steps:

• check for Soda and device updates
• check that your device has at least 2 GB of free storage
• provided you have a King account to save your progress try to log out- close game - clear cache* - restart device - open game - log in and pass any level to make sure you reconnected to the server
• you might need to repeat the steps above 3-4 times

*it depends on on the type of the device. Read all details here.

If you own Android mobile, visit device Settings - Apps - Candy Crush Soda Saga - Storage - Clear Cache. Be careful not to click "clear data" which deletes your boosters

If you own Apple mobile, visit Settings - Safari - Clear History and Website Data

If you own a Kindle fire, check this out

it's not possible to do in Microsoft app on computer

Let me know if it helps