Candy Crush Soda Saga

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Candy Crush Soda Saga

Discussions
Share news, updates, or anything Soda-related you'd love to chat about!
Support
Need help with the Soda? Ask your question or check for answers here.
Contests
Join competitions for a chance to win Gold Bars and other Sodalicious prizes!
Level Help & Tips
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Ideas
Got a feature idea? Share your thoughts to help make Soda even better!

I'm trying to log in but I forgot my password and wen I take the other option of entering my email t

I'm trying to log in but I forgot my password wen I use the other option of entering my email so I can change my password it tells me that my email is not linked to a king account...and I know very well that I did have a king account and I'm on level 179 my username is shalom

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Hello @Austin111 and welcome to Soda community!

Have you selected the "Register" option on your Soda app settings and used this email address to create a King account?

Or have you used this email address to create an account elsewhere like: Facebook account, King community (this forum) account or Apple ID?

If your case is the first one and you made sure your typed your email address correctly but you still have issues resetting your password then please contact King Player Support to help you regain access to your account.

How to contact Player Support from Soda app in mobile devices and Windows 10, 11 computers:launch soda app - visit settings- click "?" icon- visit "my profile"- "how do I change my password or email address"- scroll down and click "contact us". Make sure to select the correct topics: "Account Login Questions/Issues" and "I have issues resetting my password". Explain your problem and send.

Please help me

Welcome! 👋

New here? Sign in or create an account to join the fun.

Accepted answers

All comments

Please help me

Hello @Austin111 and welcome to Soda community!

Have you selected the "Register" option on your Soda app settings and used this email address to create a King account?

Or have you used this email address to create an account elsewhere like: Facebook account, King community (this forum) account or Apple ID?

If your case is the first one and you made sure your typed your email address correctly but you still have issues resetting your password then please contact King Player Support to help you regain access to your account.

How to contact Player Support from Soda app in mobile devices and Windows 10, 11 computers:launch soda app - visit settings- click "?" icon- visit "my profile"- "how do I change my password or email address"- scroll down and click "contact us". Make sure to select the correct topics: "Account Login Questions/Issues" and "I have issues resetting my password". Explain your problem and send.

Game restart
I am wondering why my game has reset twice in the last 2 weeks. I do play every morning. I was in the 300 plus days and it reset saying I hadn’t played the day before ( game did an update) and then I was on day 8 and it told me I hadn’t played the day before.
Where did 4-in-a-row go? 🧃
Not seeing 4-in-a-row in your game right now? Don’t worry, it's not a bug! 🛠️ The event has been paused for now to make space for new events and tasty surprises we’re testing out. 🍬✨ As always, events can come and go, and sometimes we like to shake things up to keep Soda feeling sweet and exciting! The Soda studio is…
How do i report a player with an inappropriate name?
there is a player in my podium contest with a really lewd lewd name. How do I report this to have it changed or removed?
The islands vs today's pop up of ice and a blue screen instead of the regular we see
Good morning, When i logged on today the screen was an ice/blue new "islands" game instead of being stuck on the first one (attached pic) Now it's not there anymore. Can you help? Thank you, Jilly •Playing on mobile •Android, through King, NOT FB •Game is updated •cleared cache & restarted
Can't login to facebook from game
I have a new PC and installed the candy crush soda saga app on the new PC but it fails whenever I try to login to facebook from the game. I have verified my login credentials are correct but all it does is tell me the password is incorrect. Logging in with my King account does not restore my progress.

Welcome! 👋

New here? Sign in or create an account to join the fun.

Quick Links

Discussions
Share news, updates, or anything Soda-related you'd love to chat about!
Support
Need help with the Soda? Ask your question or check for answers here.
Contests
Join competitions for a chance to win Gold Bars and other Sodalicious prizes!
Level Help & Tips
Need help with a tricky level in Candy Crush Soda Saga? Or want to share a clever trick? Here's the place!
Ideas
Got a feature idea? Share your thoughts to help make Soda even better!

Recent Announcements

Where did 4-in-a-row go? 🧃
Not seeing 4-in-a-row in your game right now? Don’t worry, it's not a bug! 🛠️ The event has been paused for now to make space for new events and tasty surprises we’re testing out. 🍬✨ As always, events can come and go, and sometimes we like to shake things up to keep Soda feeling sweet and exciting! The Soda studio is…
🛠 Game Issues? Check Here Before Posting! 📝
🚨 Check the Help Center first! It's always up to date and available in 22 languages. Click here to go to the Help Center! 👈 🛠 How to fix common problems! Before you post, please follow these steps to fix many common issues: Restart: Force close apps and restart your device. Updates: Check that you have the latest game and…
New to Soda? Learn more about Boosters & Blockers! 🍬🍭🧁
Hello, Soda fans! Starting out in Candy Crush Soda Saga (or just Soda, as we call it here!) can feel a bit overwhelming, so many candies, so many challenges! 🤯 You might discover 🍬 boosters and use them freely, only to later realize they don’t magically replenish. 😅 And then there are 🧁 blockers, standing in the way of…