Why can't I play with my team

ludakris

Why can't I play with my team

Pitty_Kitty

Hello @ludakris and welcome to Soda community

Which event are you referring to?

In the meantime please check troubleshooting steps to make sure your game is running smoothly

1. you play on Soda app: check for app updates
2. [you play on browser: check for browser updates here. Try different browser]
3. check for device software updates
4. check whether your device has at least 2 GB of free storage
5. Provided you have a King account to save your progress: try to log out - close game - clear cache* - turn off device, wait a couple of minutes and turn it back on - open game - log in and pass any level to make sure you reconnected to the server
6. you might need to repeat the steps above 3-4 times

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• *It depends on device type:
• If you own Android mobile: open device Settings - Apps - Candy Crush Soda Saga - Storage - Clear Cache. Be careful not to click "clear data" which
  deletes your boosters
• If you own Apple mobile: open Settings - Safari - Clear History and Website Data
• If you own W10-W11 PC and play on Microsoft Soda App: open Settings - Apps
  - Installed Apps - find Soda app - click the ellipsis (...) - select
  App Recovery - confirmation window will pop up - click Clear Cache
• If you own a Kindle fire: click here
• Read infos on browsers and more here.