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Why can’t I purchase. It keep saying store is unavailable

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GamblingGranny
GamblingGranny Posts: 1 Newbie

I’ve checked everything and I still can purchase packages to play. Why is the store unavailable?

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  • Yosca
    Yosca Posts: 15,106 Soda Moderator
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    Welcome to Soda Community @GamblingGranny

    Do you have the latest update? Please try troubleshooting: provided you saved your progress with a King account, log out of the game - clear the cache -> not data  that will delete your boosters - power off your device for at least 10 seconds - restart your device - check for game and device updates - log back into the game - (re)play some levels. Also make sure you have at least 2GB free memory storage to run the game smoothly and try to connect to a WiFi connection instead of using cellular data.

    *Clear cache in Android: go to settings - tap on apps - tap on candy crush soda - tap on storage - tap on clear cache (not data❗️)

    *Clear cache in iOS: go to settings - tap on Safari - tap on Clear history and website data

    Let me know if you need more help 🙂

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