when I log in ready to start the game it doesn’t register my level or my prizes. It keeps saying I a

eileen2hig

when I log in ready to start the game it doesn’t register my level or my prizes. It keeps saying I am offline.. I am wondering if you have any ideas on how I can fix this?

Yosca

Welcome to Soda Community @eileen2hig

I am sorry about this. Did you check for updates? Let’s try troubleshooting: provided you saved your progress with a King account, log out of the game - clear the cache -> not data  that will delete your boosters - power off your device for at least 10 seconds - restart your device - check for game and device updates - log back into the game - (re)play some levels. Also make sure you have at least 2GB free memory storage to run the game smoothly and try to connect to a WiFi connection instead of using cellular data.

*Clear cache in Android: go to settings - tap on apps - tap on candy crush soda - tap on storage - tap on clear cache (not data❗️)

*Clear cache in iOS: go to settings - tap on Safari - tap on Clear history and website data

You can also read the guide in Help Center: What can I do when I lose connection in the game

Let me know if you need more help.