I can’t get into my account no matter what I do

Hersheyy608

I’ve been trying to get into my account for a week now and I can’t

Yosca

Welcome to Soda Community @Hersheyy608

I am sorry about this. Please try troubleshooting first: provided you saved your progress with a King account, log out of the game - clear the cache -> not data  that will delete your boosters - power off your device for at least 10 seconds - restart your device - check for game and device updates - log back into the game - (re)play some levels. Also make sure you have at least 2GB free memory storage to run the game smoothly and try to connect to a WiFi connection instead of using cellular data.

*Clear cache in Android: go to settings - tap on apps - tap on candy crush soda - tap on storage - tap on clear cache (not data❗️)

*Clear cache in iOS: go to settings - tap on Safari - tap on Clear history and website data

If that doesn’t help, do you see a red error like this in your profile?