Recuperar conta

Monique87

Não consigo recuperar meu progresso de jogo , em outro dispositivo

DieOmimi

Hi @Monique87 warm welcome to our community at Candy Crush Soda Saga.

Please read the article from our Help Center. I'm copying it here because our links aren't working at the moment.

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🎁 New phone or tablet? Learn how to move your progress!

Getting a new phone or tablet is always exciting! But before you can start using it normally, you need to set everything up.

Don't worry; we will help you transfer your game progress! You can follow these steps to set up your game on your new device successfully.

"I've already got a King account/I'm already connected to Facebook"

Do you already connect your game to a King account or to Facebook? If so, just install the game on your new device and log into your account-that's it! All your game progress and Gold Bars will appear on your new device automatically.

 

"I've never connected my game to any account nor to Facebook"

In that case,  you need to make sure you go through a few simple steps first before moving to your new device:

1.- Enter your game on your old device.

2.- Back up your progress and connect to Facebook or to a King account. This is how you do this: 

Option A.- Create a King account:

• Open your game on the old device and choose the 'Sign up with email' option.
• Now please choose an avatar and nickname.
• Then (and don't skip this part!) enter your email address, choose a password, and that's it – you now have a King account.

Option B.- Connect the game to your Facebook account:

• Open the game on your old device.
• Click on the blue Facebook Connect button.
• Make sure that you have Facebook active on your device and that you're linking to the right profile (worth bearing in mind if you share your device with another Facebook user)

3.- Install the game on your new device.

4.- Open the game on your new device, and choose the 'Already have a King account/login with email' using the email address and password you just saved (if you chose Option A), or click on the blue Facebook Connect button (for Option B)

 

Now you're good to go! All your game progress and Gold Bars should be transferred to your brand-new device!

Connecting to Facebook or Kingdom allows you to synchronize your progress with our game servers. Therefore, your progress and Gold Bars will be easily transferred in between all your devices. 

If, for some reason, the progress and Gold Bars do not transfer, select Contact Us at the bottom of this page, and we will help you get them back.

 

Boosters and Lives

Boosters, Extra Lives, and Extra Moves are not saved on our servers; they are saved locally on the device in which you received them. This means that, unlike Gold Bars and your level progress, they won't transfer across to your new device.

The good news is that if you still have access to the old device, everything will still be there! Why not head on back over and use up those Boosters to power through some levels before switching to your new device? 

We never recommend storing too many free Boosters on your device; not only is there a chance they may be lost, but they can also affect the gameplay. 

We offer a variety of ways to get free Boosters every day, so there is no need to stockpile them. Use them to get past those tricky levels!

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If you would like to read the article in your language, please go to the 📕Help Center.

Have a nice day. 🌺