“Oops” message

lauriew53

why can’t I get additional moves? Says “oops”. Something went wrong with the video

This happens after every game.

Deusamormaior987

Troquei de celular. Preciso do meu jogo de volta

Yosca

Welcome to Soda Community @lauriew53

Sorry about this. Please try the troubleshooting: provided you saved your progress with a King account, log out of the game - clear the cache -> not data  that will delete your boosters - power off your device for at least 10 seconds - restart your device - check for game and device updates - log back into the game - (re)play some levels. Also make sure you have at least 2GB free memory storage to run the game smoothly and try to connect to a WiFi connection instead of using cellular data.

*Clear cache in Android: go to settings - tap on apps - tap on candy crush soda - tap on storage - tap on clear cache (not data❗️)

*Clear cache in iOS: go to settings - tap on Safari - tap on Clear history and website data

Yosca

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/3042094#Comment_3042094

Hello @Deusamormaior987 please check the guide in Help Center: ➡️ New device how to move your progress