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The connection issue from this morning wouldn't let me extend my playtime on the level but it still took my gold bars. Started the level with 39 bars and now I'm down to 9.
What happened?
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I am sorry this happened to you @ray4ad 😕
The purchase might got broken due to the server issues, so I recommend you contact Player Support. If you happen to play on a mobile device or Windows app, you can contact directly from the device. That way Player Support will automatically get your purchase history and transactions. All you need to do is:
- Tap on the blue gear
- Tap on the ? mark
- Tap on “My Purchases“
-Â Â Choose and tap on a topic that is closest to your question/issue
- Scroll down to the bottom and tap on "Contact Us"
If you don’t play on mobile or Windows app, please contact Player Support Team 👉 here  Describe briefly your complaint, and don’t forget to mention your Game ID, Check 👉 here how to find your Player ID
