Share news, updates, or anything Soda-related you'd love to chat about!
Get help for your Soda game here!
Join competitions for a chance to win Gold Bars and other Sodalicious prizes!
This is were you can talk about fun Soda and off-topic related things with other Soda Players!
Got a feature idea? Share your thoughts to help make Soda even better!
Yesterday 20 of my gold bars were activated without me asking over 2 games - why
Sign in or register to leave a comment and join the conversation.
Hello again @Kay_Durrant
Open your app and click on the blue gear:
Click on question mark:
Click on my purchases:
Click a subtopic (in my screenshot I chose for “Do King games have in-app purchases”)
Scroll down to “Contact Us” and describe your complaint:
I cannot find how to do what was suggested here- I played the games and suddenly twice - 10 bars were used without me giving instructions to do so
Hi there @Kay_Durrant
I’m not sure what happened. Do you mean you lost 10 gold bars twice? Coult this be because you ran out of moves and you could buy extra moves, which cost 10 gold bars?
If the purchase wasn’t correct, please contact Player Support. If you happen to play on a mobile device or Windows app, you can contact directly from the device. That way Player Support will automatically get your purchase history and transactions. All you need to do is:
- Tap on the blue gear
- Tap on the ? mark
- Tap on “My Purchases“
- Choose and tap on a topic that is closest to your question/issue
- Scroll down to the bottom and tap on "Contact Us"
If you don’t play on mobile or Windows app, please contact Player Support Team 👉 here Describe briefly your complaint, and don’t forget to mention your Game ID, Check 👉 here how to find your Player ID
Note: You might receive an automated response so please reply back to this email, and an agent will be in touch. It can take up to 72 hours before you receive an answer. (If you have not heard from them within 3 days, send a reply to the same email you have received)
