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Streak lost after installing on new phone

rachelrob109
rachelrob109 Posts: 1

Level 1

I have purchased a new phone and transferred everything onto it but I have lost my progress on Candy Crush Soda. My streak continues on my old phone using wifi.

Answers

  • DieOmimi
    DieOmimi Posts: 41,294

    Hi @rachelrob109 warm welcome to our community at Candy Crush Soda Saga.

    If you install the app on a new phone and log in with your account, your login series, possibly Batula's Wonderballs, will start again. You also have to work for your boosters on the new phone.
    The reason for this is that only your game progress and gold bars are recorded on King servers and are therefore available across devices. Everything else is stored directly in the device where you earned your boosters or sign-up series.

    If you still have your old phone, continue playing there and use up your boosters while you claim rewards on your new device.

    I hope this helps. Let me know if you need any help.

    Have a nice day. 💦

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