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bonjour :) pourquoi je n’obtiens plus les 15 lingots d’or , après avoir réussi un certain nombre de niveaux ? ( course)
Merci
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Oh I am so sorry @bibiann At the start of the Soda Race (15 levels) did you see the start screen of the Race?
You might want to contact Support, perhaps they can compensate you 🙏🏻
Just open the game app - tap the blue gear on the left - tap question mark - tap “technical & connection issues” - tap “thanks for reaching out” scroll down and tap “contact us”. Choose topic “events or features issues” subtopic “I didn’t receive my reward” Then submit the form.
Hope this helps 🤗
Hello @bibiann
Let me help here, as I also play on iPad 😃
Clear cache in iOS: go to settings - tap on Safari - tap on Clear history and website data
Hi @bibiann warm welcome to our community at Candy Crush Soda Saga.
Please follow our standard bug fixes:Updates: Make sure you have the latest game and device updatesMemory: Do you have sufficient memory on your device? King recommend having at least 2GB free. If you have less than this be sure to free up some memory to enable the game to run as smoothly as possible.Cache: Clear cache in Android: go to settings - tap on apps - tap on candy crush soda - tap on storage - tap on clear cache (not data!)Restart: Force close all open apps and restart your device. Leave it switched off for at least 10 seconds, then turn it on again.Connection: If possible, try switching the connection between mobile data and a Wi-Fi connection. In case you have a stable Wi-Fi, please prefer it and turn off your mobile data. I hope this helps. Let me know if you need any help.
Have a nice day. 💦
merci beaucoup :) j’ai écris :) je vais attendre leur réponse :) merci encore :)
Merci à vous tous :) j’ai suivi vos conseils :) mais je n’ai pas pas plus mes lingots snifff
Hi @bibiann I don't have an Apple device. I was once told that it works like this at Apple:
Clear Cache (iOS): Go to Settings > General > iPhone Storage > The game > Offload App.
I hope it's right.
merci beaucoup pour les conseils :) mais je suis un IPad, je ne sais où vider le cache de Candy :(
Pour le reste tout est ok
je ne sais où faire les mises à jour du jeu autre que sur Apple Store, mais il n,y en a jamais :(
Merci encore
Bibiann
