Why do I keep losing my sound?

MDRT

I have lost my sound again for no reason. I did not log off or change anything. I just closed the app.

Yosca

I am sorry to hear this @MDRT

Please check your game settings.

You also may try and check the following:

Restart: Force close all open apps and restart your device. Leave it switched off for at least 10 seconds, then turn it on again.

Updates: Make sure you have the latest game and device updates

Memory: Do you have sufficient memory on your device? King recommends having at least 2GB free memory storage to run the game smoothly. 

Connection: Try to connect to a WiFi connection instead of using cellular data

Clear Cache: in Android: go to settings - tap on apps - tap on candy crush soda - tap on storage - tap on clear cache (not data❗️)

————— in iOS: go to settings - tap on Safari - tap on Clear history and website data

Ccallstars

https://community.king.com/en/candy-crush-soda-saga/discussion/458964/why-do-i-keep-losing-my-sound

There is a silence switch (if u play on iphone), turn it on and then turn it off, the sound will back.

Try use the non-cable headphones with bluetooth connect, it may be better than system speakers as it doesn't lose the game sound. I'm tried, it works. No need to force restart the game