Why do I keep losing my sound?

MDRT · July 9

I have lost my sound again for no reason. I did not log off or change anything. I just closed the app.

Yosca · July 9

I am sorry to hear this @MDRT

Please check your game settings.

You also may try and check the following:

Restart: Force close all open apps and restart your device. Leave it switched off for at least 10 seconds, then turn it on again.

Updates: Make sure you have the latest game and device updates

Memory: Do you have sufficient memory on your device? King recommends having at least 2GB free memory storage to run the game smoothly.

Connection: Try to connect to a WiFi connection instead of using cellular data

Clear Cache: in Android: go to settings - tap on apps - tap on candy crush soda - tap on storage - tap on clear cache (not data❗️)

————— in iOS: go to settings - tap on Safari - tap on Clear history and website data

Answers