Problem with video error

fredmhyatt

I am having issues with message "Oops there was an issue with the video " and it causes me to lose the level and all my earned pins and I have to start over. This has been happening for some time but especially the last day, about 20 times. What is the issue.

DieOmimi

Hi @fredmhyatt warm welcome to our community at Candy Crush Soda Saga.

I suspect that the problem is with your device or your internet connection.

Please follow our standard bug fixes:
Updates: Make sure you have the latest game and device updates
Memory: Do you have sufficient memory on your device? King recommend having at least 2GB free. If you have less than this be sure to free up some memory to enable the game to run as smoothly as possible.
Cache:
Clear cache in Android: go to settings - tap on apps - tap on candy crush soda - tap on storage - tap on clear cache (not data!)
Clear Cache (iOS): Go to Settings > General > iPhone Storage > The game > Offload App.
Restart: Sometimes, restarting the game can clear any temporary glitches. Force close all open apps and restart your device. Leave it switched off for at least 10 seconds, then turn it on again.
Connection: If possible, try switching the connection between mobile data and a Wi-Fi connection. In case you have a stable Wi-Fi, please prefer it and turn off your mobile data.
I hope this helps. Let me know if you need any help.