Why are adds freezing up? Can you please fix this?

Grandma_V

can you fix the problem with the adds freezing?

Yosca

Hello @Grandma_V welcome to Soda Community

I am sorry about this! Please try the following:

Restart the Game: sometimes, restarting the game can clear any temporary glitches.
Updates: ensure your game is updated to the latest version.

Clear Cache: in Android: go to settings - tap on apps - tap on candy crush soda - tap on storage - tap on clear cache (not data❗️)

————— in iOS: go to settings - tap on Safari - tap on Clear history and website data

If the problem persists, please contact King Player Support:

• Open the game app and go to the settings menu (gear icon).
• Tap on the "?" and select the topic of the issue.
• Select "Contact Us" and provide details about the issue, including a screenshot if possible.