How do I get my streak and boosters returned because it froze and I screen recorded it also .?

Petergunn2

How do I get my streak and boosters returned because it froze and I screen recorded it also .?

DieOmimi

Hi @Petergunn2 warm welcome to our community at Candy Crush Soda Saga. 💦

Unfortunately, we can't restore your streak and boosters. To prevent it from happening again, please follow our instructions:

Updates: Make sure you have the latest game and device updates
Memory: Do you have sufficient memory on your device? King recommend having at least 2GB free. If you have less than this be sure to free up some memory to enable the game to run as smoothly as possible.
Cache:
Clear cache in Android: go to settings - tap on apps - tap on candy crush soda - tap on storage - tap on clear cache (not data!)
Clear Cache (iOS): Go to Settings > General > iPhone Storage > The game > Offload App.
Restart: Sometimes, restarting the game can clear any temporary glitches. Force close all open apps and restart your device. Leave it switched off for at least 10 seconds, then turn it on again.
Connection: If possible, try switching the connection between mobile data and a Wi-Fi connection. In case you have a stable Wi-Fi, please prefer it and turn off your mobile data.

We may be able to help you in certain cases. Please tell us exactly what you have lost and we will need your player ID. —> How can I find my player ID? ← click on the green font to find out your player ID. Please post only the digits and no personal data.

Thank a lot.