Why does my game keep crashing

aernst321

I just need to find out why my game keeps crashing? I put in so much time, effort and money into playing this game only to find out that my game will either freeze or it will just crash and shut itself off. Then when I open my game, I lose all of my progress, the extras that I had built up, and as of late even the extra packages that I had just purchased, be it thru gumball machines and actual money spent. Even at that, I didn’t receive the correct amount of items or hours. I have sent a question in on this before through email and I did all the things that they suggested that I do, but it has not fixed the issue. It’s disappointing to work so hard and build up all of the extra goodies and even a buying packages only to find the game crashed and I lost all of those things as well. I would like to know what somebody can do to help me or offer advice thank you.

DieOmimi

Hi @aernst321 warm welcome to our community at Candy Crush Soda Saga. 💦

Please follow our standard bug fixes:
Updates: Make sure you have the latest game and device updates
Memory: Do you have sufficient memory on your device? King recommend having at least 2GB free. If you have less than this be sure to free up some memory to enable the game to run as smoothly as possible.
Cache:
Clear cache in Android: go to settings - tap on apps - tap on candy crush soda - tap on storage - tap on clear cache (not data!)
Clear Cache (iOS): Go to Settings > General > iPhone Storage > The game > Offload App.
Restart: Sometimes, restarting the game can clear any temporary glitches. Force close all open apps and restart your device. Leave it switched off for at least 10 seconds, then turn it on again.
Connection: If possible, try switching the connection between mobile data and a Wi-Fi connection. In case you have a stable Wi-Fi, please prefer it and turn off your mobile data.

It is very important that you have enough free memory. I say this because the app always froze or crashed for me, because I had too many photos on my phone and I noticed when I opened the app that the game reacted very slowly.
Please also let us know which device you are using with which version. Sometimes, it can also be due to the type of device that the app is not working properly.

I hope this helps. Let me know if you need any help.