Why does my games keep saying “Oops! Video not available at this time! Sorry!

aroberson04

Why does this response keep popping up instead of letting me continue with my game?

aroberson04

this is so aggravating!

Yosca

Hi there @aroberson04

Sorry to hear you have this problem with an add. Please try the following:

Restart: Force close all open apps and restart your device. Leave it switched off for at least 10 seconds, then turn it on again.

Updates: Make sure you have the latest game and device updates

Memory: Do you have sufficient memory on your device? King recommends having at least 2GB free memory storage to run the game smoothly. 

Connection: Try to connect to a WiFi connection instead of using cellular data

Clear Cache: in Android: go to settings - tap on apps - tap on candy crush soda - tap on storage - tap on clear cache (not data❗️)

————— in iOS: go to settings - tap on Safari - tap on Clear history and website data