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Hey there, just wanted to mention that the issue is still being investigated by the studio. Unfortunately we don't have an answer for why this is happening just yet, but hopefully they'll be able to fix it for you this time so that you can participate properly.
Sorry about the inconvenience regarding this.
No problem, you did your best . Thank you Yosca 🌼
Ok, I’ve passed it on, but it’s Friday and I don’t know if the Studio can respond before the weekend starts.
No , I used 1 iPad only
Have you played on another device before that you qualified on? I myself qualified for the Cup on an iPad and I don't see the cup on my other iPad 🤔
This also did not work to fix the problem 🥹
What else can I do 😫
Anyway , I really appreciate your kind help 🌷
Fingers crossed it will help bring Soda cup back 🙏🏻
I am doing it now
Thanks. Which type of iPad air? Can you update the OS? Current OS is 17.5.1
iPad air iOS 15.5
Game version 1.274.3
Have you done it now @ikbal? Please try. Also please let me know which game version do you have and what kind of devoce are you playing on? Make and model please.
I have already done everything you asked , but the problem is not solved . Kindly report this issue 💕. THANK YOU
Sorry to hear this @ikbal Before I will report this, please do the following and then come back to me:
Restart: Force close all open apps and restart your device. Leave it switched off for at least 10 seconds, then turn it on again.
Updates: Make sure you have the latest game and device updates
Memory: Do you have sufficient memory on your device? King recommends having at least 2GB free memory storage to run the game smoothly.
Connection: Try to connect to a WiFi connection instead of using cellular data
Clear Cache: in Android: go to settings - tap on apps - tap on candy crush soda - tap on storage - tap on clear cache (not data❗️)
————— in iOS: go to settings - tap on Safari - tap on Clear history and website data
Please follow all the steps, replay a level and then play a new level. Let me know what happens.
I qualified for the quarter final round, and the round has already started, but when I play the yellow whistles appear but doesn't count when I Cush them .I played 15 levels😥 my user ID # 14633694325
Any tips would be helpful
