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What is the problem? I used to get either 5 moves or watch adds and get 5 addimoves and other gifts and now nothing since a week or 2?
thank you
brigitte
If you have saved your game you can log out and log back in. We have a standard troubleshooting where nothing is lost, but generally you don’t get ads from it. It’s a matter of time and as said groups rotate, the Studio decides. (fyi I’ve been playing since 2014 and have never had ads in any of my King games 🤷)
hi everyone.
After saving my game, I clicked “log out” and it said if I do I would start at level 1 when I log back in ??
Really, not getting additional moves sucks and I’m not liking the game so much.
Also is it a coincidence that this happened just after I bought some kit (only did once and now no more free additional moves!?).
thank you all for the information , much appreciated.
Our standard troubleshooting which can fix ‘errors’:
Restart: Force close all open apps and restart your device. Leave it switched off for at least 10 seconds, then turn it on again.
Updates: Make sure you have the latest game and device updates
Memory: Do you have sufficient memory on your device? King recommends having at least 2GB free memory storage to run the game smoothly.
Connection: Try to connect to a WiFi connection instead of using cellular data
Clear Cache: in Android: go to settings - tap on apps - tap on candy crush soda - tap on storage - tap on clear cache (not data❗️)
————— in iOS: go to settings - tap on Safari - tap on Clear history and website data
what if I log out and log back in? Do I loose anything?
Hi @brigitteh
Uninstalling and reinstalling the app will not change which group you fall under, sorry. Additionally, when you delete the app you will lose all boosters and lives as they are stored in your device memory.
As for ads feature, unfortunately it's not permanent in players' games as it may become available to some players for a period of time and unavailable to others. It rotates among players' groups. Players are advised to make sure the game is always up to date as ads feature might become available again soon as I hope it'll be in your case.
should I delete the app and install it again? Would I loose where I’m at?
it has been like this for weeks and this never happened before. I don’t even get additional 5 moves?
The ads rotate between groups of players so everyone gets a chance
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Whenever I choose to watch ads for a bonus or extra lives etc, the ads have started to freeze. It’s the ad for teaching or education or something. It’s so annoying. I’m losing levels because of it and happened about 6-10 times in the last hour I have been playing. What is causing this?
Hola. Salí del juego, dejando mí sesión como ganador y tomando los regalos del comienzo del día y a los minutos vuelvo a ingresar y al jugar, me doy cuenta que me sacó la racha y sus ventajas. Estoy molesto.
my game will not load. It gets to a certain point and just stops. Please help.
why does my screen keep freezing up? It is annoying and I am ready to delete playing
Merhaba, İphone cihazımda oynadığım oyunum apple kayıtlı.Oradaki ilerlememi android cihazıma veya PC ye aktaramıyorum.Lütfen yardım.
🚨 Check the Help Center first! It's always up to date and available in 22 languages. Click here to go to the Help Center! 👈 🛠 How to fix common problems! Before you post, please follow these steps to fix many common issues: Restart: Force close apps and restart your device. Updates: Check that you have the latest game and…
Hello, Soda fans! Starting out in Candy Crush Soda Saga (or just Soda, as we call it here!) can feel a bit overwhelming, so many candies, so many challenges! 🤯 You might discover 🍬 boosters and use them freely, only to later realize they don’t magically replenish. 😅 And then there are 🧁 blockers, standing in the way of…
Before we look at the type of levels, let's also look at the Level Indicator! ⚠️ Level Difficulty Indicators Some levels are tougher than others, so icons and borders warn you in advance: 🟧 Hard Levels: Marked with an orange border. 🟥 Super Hard Levels: Marked with a red border. ⬛ Ultra Hard Levels: Marked with a dark red…
