Share news, updates, or anything Soda-related you'd love to chat about!
Need help with the Soda? Ask your question or check for answers here.
Join competitions for a chance to win Gold Bars and other Sodalicious prizes!
Need help with a tricky level in Candy Crush Soda Saga? Or want to share a clever trick? Here's the place!
Got a feature idea? Share your thoughts to help make Soda even better!
What is the problem? I used to get either 5 moves or watch adds and get 5 addimoves and other gifts and now nothing since a week or 2?
thank you
brigitte
If you have saved your game you can log out and log back in. We have a standard troubleshooting where nothing is lost, but generally you don’t get ads from it. It’s a matter of time and as said groups rotate, the Studio decides. (fyi I’ve been playing since 2014 and have never had ads in any of my King games 🤷)
hi everyone.
After saving my game, I clicked “log out” and it said if I do I would start at level 1 when I log back in ??
Really, not getting additional moves sucks and I’m not liking the game so much.
Also is it a coincidence that this happened just after I bought some kit (only did once and now no more free additional moves!?).
thank you all for the information , much appreciated.
Our standard troubleshooting which can fix ‘errors’:
Restart: Force close all open apps and restart your device. Leave it switched off for at least 10 seconds, then turn it on again.
Updates: Make sure you have the latest game and device updates
Memory: Do you have sufficient memory on your device? King recommends having at least 2GB free memory storage to run the game smoothly.
Connection: Try to connect to a WiFi connection instead of using cellular data
Clear Cache: in Android: go to settings - tap on apps - tap on candy crush soda - tap on storage - tap on clear cache (not data❗️)
————— in iOS: go to settings - tap on Safari - tap on Clear history and website data
what if I log out and log back in? Do I loose anything?
Hi @brigitteh
Uninstalling and reinstalling the app will not change which group you fall under, sorry. Additionally, when you delete the app you will lose all boosters and lives as they are stored in your device memory.
As for ads feature, unfortunately it's not permanent in players' games as it may become available to some players for a period of time and unavailable to others. It rotates among players' groups. Players are advised to make sure the game is always up to date as ads feature might become available again soon as I hope it'll be in your case.
should I delete the app and install it again? Would I loose where I’m at?
it has been like this for weeks and this never happened before. I don’t even get additional 5 moves?
The ads rotate between groups of players so everyone gets a chance
New here? Sign in or create an account to join the fun.
I would like to save my progress but I guess the device is too old, which cannot update the app. I also cannot login or register my game account. Seeking for help. Thank you.
I recently won all my Rewards, on my Game Board, and I didn't used them. So, please, tell me where are all my Rewards, on my Game App? I worked hard receiving them, by playing this Game App. However, in one small step, you'll have taken them away. And, thought I'd not noticed it! Shame on you! I wanted all my Rewards…
Purchased a product for Soda Saga. As soon as I hit one touch buy, the game reset. I didnt think I bought. So I redid the buy. Now I see 2 charges on the card. Think that is a RIP OFF. Did you find a new way to get more money? I never recieved the product with the first buy. PLEASE REFUND ASAP.
Please refund my $9.99 asap
Why do I never receive my team point prizes in cc soda? There hasn't been one time.
Hi Soda fans! 💜 Some players have reported seeing a profile picture they didn’t choose in Candy Crush Soda Saga. This is a known visual issue, and our team is already working on a fix. What’s happening? You may see a profile picture that isn’t yours You might not be able to change your avatar right now 💡 Good to know: This…
🚨 Check the Help Center first! It's always up to date and available in 22 languages. Click here to go to the Help Center! 👈 🛠 How to fix common problems! Before you post, please follow these steps to fix many common issues: Restart: Force close apps and restart your device. Updates: Check that you have the latest game and…
Hello, Soda fans! Starting out in Candy Crush Soda Saga (or just Soda, as we call it here!) can feel a bit overwhelming, so many candies, so many challenges! 🤯 You might discover 🍬 boosters and use them freely, only to later realize they don’t magically replenish. 😅 And then there are 🧁 blockers, standing in the way of…
