Rescue Buddies

mrsr23

hi I think I won rescue buddies but didn’t get the reward, anything I can do?

Playing candy crush soda saga on iPhone 14 Pro Max updated to iOS 17.5.1

Used id 1500203878

Yosca

Hello @mrsr23

Please try the following:

Restart: Force close all open apps and restart your device. Leave it switched off for at least 10 seconds, then turn it on again.

Updates: Make sure you have the latest game and device updates

Memory: Do you have sufficient memory on your device? King recommends having at least 2GB free memory storage to run the game smoothly. 

Connection: Try to connect to a WiFi connection instead of using cellular data

Clear Cache: in Android: go to settings - tap on apps - tap on candy crush soda - tap on storage - tap on clear cache (not data❗️)

————— in iOS: go to settings - tap on Safari - tap on Clear history and website data

If you still haven’t received your rewards, please contact King Customer Care. Scroll down this page and click on “Contact Us”