Credit Karma Intuit is the only ad that will keep going to their app when I click on the X to close

mankatojoan

why won’t the Credit Karma ad let me X out to get back to the game? I’m so mad!

Yosca

I’m sorry to hear that @mankatojoan

Please try the following steps:

Restart: Force close all open apps and restart your device. Leave it switched off for at least 10 seconds, then turn it on again.

Updates: Make sure you have the latest game and device updates

Connection: Try to connect to a WiFi connection instead of using cellular data

Clear Cache: in Android: go to settings - tap on apps - tap on candy crush soda - tap on storage - tap on clear cache (not data❗️)

————— in iOS: go to settings - tap on Safari - tap on Clear history and website data

Memory: King recommends at least 2GB free memory storage to run the game smoothly 

If the issue persists, please contact the department. Scroll down this page and click “Contact Us”