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Sorry to hear this @CastlePup
Please try the following steps to fix many common issues:
Restart: Force close all open apps and restart your device. Leave it switched off for at least 10 seconds, then turn it on again.
Updates: Make sure you have the latest game and device updates
Memory: Do you have sufficient memory on your device? King recommends having at least 2GB free memory storage to run the game smoothly.
Connection: Try to connect to a WiFi connection instead of using cellular data
Clear Cache: in Android: go to settings - tap on apps - tap on candy crush soda - tap on storage - tap on clear cache (not data❗️)
————— in iOS: go to settings - tap on Safari - tap on Clear history and website data
Also, you may want to visit an article in Help Center; click ➡️ Technical & Connection issues Select your device type at the top (Android, iOS, Windows, Amazon) scroll down and find topic "why does my game freeze"
Hope this helps 🙂
