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When entered in the extreme rocket race, it doesn't give me credit.

dreamweaver12345
dreamweaver12345 Posts: 2

Level 1

Why am I not getting credit for my stripped candies?

Answers

  • Yosca
    Yosca Posts: 17,657

    Hi @dreamweaver12345

    I am sorry you experienced this and I can well imagine your disappointment. I too have experienced this and it has been reported.Β 
    Do you perhaps play on multiple devices? In my case the candies were counted on 1 device and not on another.Β 

    Unfortunately I don't have a solution, all I can advise you is to follow the next steps:

    Restart: Force close all open apps and restart your device. Leave it switched off for at least 10 seconds, then turn it on again.

    Updates: Make sure you have the latest game and device updates

    Memory: Do you have sufficient memory on your device? King recommends having at least 2GB free memory storage to run the game smoothly.Β 

    Connection: Try to connect to a WiFi connection instead of using cellular data

    Clear Cache: inΒ Android: go to settings - tap on apps - tap on candy crush soda - tap on storage - tap on clear cache (not data❗️)

    β€”β€”β€”β€”β€” inΒ iOS: go to settings - tap on Safari - tap on Clear history and website data

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