Purchase Problem

Lisasmiles · September 16

Why can't I purchase the gold bars? The game states no luck. Please fix this issue.

Yosca · September 17

Welcome to Soda Community @Lisasmiles

Sorry to hear that you are unable to make a purchase. Please try the following steps:

Restart: Force close all open apps and restart your device. Leave it switched off for at least 10 seconds, then turn it on again.

Updates: Make sure you have the latest game and device updates

Memory: Do you have sufficient memory on your device? King recommends having at least 2GB free memory storage to run the game smoothly.

Connection: Try to connect to a WiFi connection instead of using cellular data

Clear Cache: in Android: go to settings - tap on apps - tap on candy crush soda - tap on storage - tap on clear cache (not data❗️)

————— in iOS: go to settings - tap on Safari - tap on Clear history and website data

Let me know if you need more help.

Answers