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why does this game now make me start at level everytime in stead of where im at in game

Richard_Lang
Richard_Lang Posts: 1

Level 1

all ways have to play game / level 1 before i can move threw levels to where im at on level 560

Answers

  • Yosca
    Yosca Posts: 17,681

    Hello @Richard_Lang

    I am sorry to hear that! Please replay the last level you passed and win it. Then try the following steps:

    Restart: Force close all open apps and restart your device. Leave it switched off for at least 10 seconds, then turn it on again.

    Updates: Make sure you have the latest game and device updates

    Memory: Do you have sufficient memory on your device? King recommends having at least 2GB free memory storage to run the game smoothly.Β 

    Connection: Try to connect to a WiFi connection instead of using cellular data

    Clear Cache: inΒ Android: go to settings - tap on apps - tap on candy crush soda - tap on storage - tap on clear cache (not data❗️)

    β€”β€”β€”β€”β€” inΒ iOS: go to settings - tap on Safari - tap on Clear history and website data

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