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janet7 · October 15

Why do all the ad videos have a message "Oops! Something went wrong with the video"

Can you get it fixed please

Yosca · October 15

I’m sorry to hear that @janet7

Please try the following steps:

Updates: Make sure you have the latest game and device updates

Memory: Do you have sufficient memory on your device? King recommends having at least 2GB free memory storage to run the game smoothly.

Connection: Try to connect to a WiFi connection instead of using cellular data

Clear Cache: in Android: go to settings - tap on apps - tap on candy crush soda - tap on storage - tap on clear cache (not data❗️)

————— in iOS: go to settings - tap on Safari - tap on Clear history and website data

janet7 · October 15

Thank you Yosca, all of the suggestions you have listed I have done, I regularly check everything

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