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janet7
Posts: 26
Level 3
in Discussions
Why do all the ad videos have a message "Oops! Something went wrong with the video"
Can you get it fixed please
1
Comments
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I’m sorry to hear that @janet7
Please try the following steps:
Updates: Make sure you have the latest game and device updates
Memory: Do you have sufficient memory on your device? King recommends having at least 2GB free memory storage to run the game smoothly.
Connection: Try to connect to a WiFi connection instead of using cellular data
Clear Cache: in Android: go to settings - tap on apps - tap on candy crush soda - tap on storage - tap on clear cache (not data❗️)
————— in iOS: go to settings - tap on Safari - tap on Clear history and website data
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Thank you Yosca, all of the suggestions you have listed I have done, I regularly check everything
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