Why can't I get help from my team anymore

goodtydings

I can't get lives from my team anymore. Why. I have posted about this before but can't seem to find that post

Yosca

Hello @goodtydings

Sorry for this! The Studio is currently investigating the cause. Until this is solved, you can request Lives from your team by entering the Teams Chat: 

Tap on the Teams symbol on the main screen

Tap on Chat

Tap on Ask for Lives (Ask and a red heart) at the bottom

Hope this helps.

larry_62

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/3202752#Comment_3202752

it hasn’t helped, I’ve done what you said cleared cache & browsing history but it’s still asking to join a team 🤬🤬

Yosca

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/3202769#Comment_3202769

So, do I understand you correctly that you don’t see the image above? Can you show me a screenshot what you see?

How to take a screenshot: https://www.take-a-screenshot.org

Also, please let me know do you play on Facebook or King account? What kind of device do you play on? And we would like to know yoir Player ID. Check 👉 here how to find your Player ID.