Lost progress out of nowhere.

wdennis1009

I've lost progress out of no where multiple times. It's frustrating when I get to 300 win streaks and randomly lose my progress. Is it that big of a deal on a mobile game? Not really.. but it's frustrating.

Yosca

Welcome to Soda Community @wdennis1009

I am sorry about that. Please try the following steps:

Restart: Force close all open apps and restart your device. Leave it switched off for at least 10 seconds, then turn it on again.

Updates: Make sure you have the latest game and device updates

Memory: Do you have sufficient memory on your device? King recommends having at least 2GB free memory storage to run the game smoothly. 

Connection: Try to connect to a WiFi connection instead of using cellular data

Clear Cache: in Android: go to settings - tap on apps - tap on candy crush soda - tap on storage - tap on clear cache (not data❗️)

————— in iOS: go to settings - tap on Safari - tap on Clear history and website data

Visit the Help Center article I can’t find my progress in the game