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Ads won't play

Godsgirl1
Godsgirl1 Posts: 1

Level 1
in Support

Hi there! For the week, my ads won't play. The screen is just black. This is frustrating. I've clean cache cookies, made sure the app is updated, and closed the app and reopened it. The problem still exists. Can you please help me?

Answers

  • Yosca
    Yosca Posts: 17,883

    Hi @Godsgirl1

    Sorry to hear this! When viewing the ads, make sure that you don't close the ad before it ends as it may cause problems like freeze, black screen, etc.

    Also check if your Internet connectivity is stable and ensure you have at least 2GB free memory storage.

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