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This morning I passed 6 or 7 levels but my weekly total stayed at 15. It is working now but those levels never showed up in the count. Also the hats from one of those extra games with the bakery are not showing up.
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Hi @dfields20 I’m sorry to hear that.
Please try following steps:
Restart: Force close all open apps and restart your device. Leave it switched off for at least 10 seconds, then turn it on again.
Updates: Make sure you have the latest game and device updates
Memory: Do you have sufficient memory on your device? King recommends having at least 2GB free memory storage to run the game smoothly.
Connection: Try to connect to a WiFi connection instead of using cellular data
Clear Cache: in Android: go to settings - tap on apps - tap on candy crush soda - tap on storage - tap on clear cache (not data❗️)
————— in iOS: go to settings - tap on Safari - tap on Clear history and website data
