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All my info disappeared. (Ships, daily play, etc) What happened?

cwilkey2312
cwilkey2312 Posts: 2

Level 1

Where did all my daily game plays go? Things like sink ships, Daily play (2 minimum per day) and all the other extra game plays

Answers

  • Yosca
    Yosca Posts: 17,879

    Hello @cwilkey2312

    Please follow the steps below 👇 , then replay a few levels.

    Restart: Force close all open apps and restart your device. Leave it switched off for at least 10 seconds, then turn it on again.

    Updates: Make sure you have the latest game and device updates

    Memory: Do you have sufficient memory on your device? King recommends having at least 2GB free memory storage to run the game smoothly. 

    Connection: Try to connect to a WiFi connection instead of using cellular data

    Clear Cache: in Android: go to settings - tap on apps - tap on candy crush soda - tap on storage - tap on clear cache (not data❗️)

    ————— in iOS: go to settings - tap on Safari - tap on Clear history and website data

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